Being built. Tell us BigCommerce is the connection you want and we will let you know the day it opens.

What happens when it cannot answer?

It says so and hands the conversation to a person on your team, who picks it up from the Inbox with the full history — the customer stays on the channel they wrote on.

Being built. Tell us BigCommerce is the connection you want and we will let you know the day it opens.

What happens when it cannot answer?

It says so and hands the conversation to a person on your team, who picks it up from the Inbox with the full history — the customer stays on the channel they wrote on.

Commerce

BigCommerce

Your mate on your BigCommerce store — catalogue answers and order help on the storefront.

BetaRead more

01What it does

Products, policies and a shopper's orders

Connect your BigCommerce store and your mate learns your products and policies, answers shoppers on the storefront, and looks up a signed-in customer's orders, with any change confirmed first.

02How to switch it on

In your BigCommerce control panel, create a store-level API account with the scopes you allow.
Give the platform the store hash and the access token.
Add the embed script to your theme and publish.

03What it needs

Your BigCommerce store hash and an API account access token.

BIGCOMMERCE_STORE_HASH
BIGCOMMERCE_ACCESS_TOKEN

04Questions

Meet your mate on your own site first

Type your address on the home page and talk to the assistant AI Assistant builds from your own pages, then switch on the channels your customers use.

Try it with your site All integrations

BigCommerce

Products, policies and a shopper's orders

In your BigCommerce control panel, create a store-level API account with the scopes you allow.

Give the platform the store hash and the access token.

Add the embed script to your theme and publish.

Meet your mate on your own site first